Privacy Policy for Greensborough Remedial Massage and Myotherapy PTY LTD
Introduction
Greensborough Remedial Massage and Myotherapy PTY LTD (“we,” “us,” “our”) places great importance on protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth) and other applicable laws. By engaging with our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information to provide better services, improve your experience, and comply with our legal obligations. The types of personal information we may collect include:
a. Information Provided Directly by You:
- Full name, date of birth, and contact details (email, phone number, address).
- Health-related information, such as medical history and treatment preferences, when necessary for booking and delivering tailored treatments.
- Payment details for services rendered either in-person or online.
- Details submitted via online booking, such as practitioner preference and appointment-specific notes.
b. Automatically Collected Information:
- Website usage data via cookies and similar tracking technologies, including your IP address, browser type, location, and pages viewed while navigating our site.
- Communication preferences and device details when you interact with our emails or newsletters.
c. Third-Party Sources:
- Information from health insurers in case of claims for remedial massage or myotherapy services.
- Details related to government-funded schemes such as Carer Gateway Vouchers.
2. How We Use Your Information
We use your personal information to:
- Facilitate bookings, manage appointments, and tailor treatments to your needs.
- Communicate updates related to your appointments or our services (e.g., booking confirmations, reminders).
- Process payments and claims, including those via HICAPS or other health insurance systems.
- Improve website functionality and identify opportunities to enhance user experience.
- Conduct marketing communications, such as newsletters or promotions, when you have opted in.
- Comply with legal obligations and safeguard our business operations from fraud or other misuse.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. We may share your data with third parties under the following circumstances:
- Service Providers: Third-party vendors, such as Cliniko, assist in online bookings and email communications. All such parties are required to handle your data securely and confidentially.
- Health Insurance Providers: When you make claims for services like remedial massage or myotherapy.
- Legal Obligations: If required by law, we may disclose your information to regulators, government agencies, or law enforcement.
- Consent: Where you explicitly provide your consent, such as sharing your information with another healthcare provider for treatment purposes.
We do not disclose your personal information outside Australia, and any international transactions comply strictly with Australian Privacy Principles.
4. Security of Your Information
We take data security seriously and employ physical, electronic, and managerial safeguards to protect your information. This includes:
- Securing online platforms with encryption and password protection.
- Storing sensitive records in access-controlled systems.
- Regular monitoring of our systems to defend against unauthorised access, cyberattacks, or data breaches.
Despite rigorous precautions, no transmission or storage of data can be guaranteed to be 100% secure. We encourage you to maintain the confidentiality of any username, password, or other sensitive information you use to communicate with us online.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience while navigating our website. These may include:
- Essential Cookies: Necessary for website functionality, such as booking appointments.
- Performance Cookies: Track how visitors use our website to help us improve design and functionality.
- Marketing Cookies: Used to personalise ads and promotions.
If you wish to refuse cookies, you can adjust your browser settings, though this may affect your ability to access some features on our website. For more details, visit our Cookie Policy.
6. Your Rights
Under Australian privacy laws, you have the following rights:
- Access: Request access to and obtain a copy of the personal information we hold about you.
- Correction: Update or correct your personal details if inaccurate or incomplete.
- Withdraw Consent: Opt-out of marketing communications or restrict the processing of your data.
- Erase Data: Request the deletion of your personal information, subject to legal and operational requirements.
- Data Portability: Request that we transfer your data to another service provider where feasible.
To exercise these rights, please contact us via the details provided below.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Medical data is stored securely for the legally mandated retention period for healthcare providers in Australia (generally seven years).
8. Third-Party Websites
Our website may link to external sites, such as insurers or practitioners’ websites. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies when you visit them.
9. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect legal or operational changes. Updates will be published on our website, and we encourage you to review the Policy periodically.
10. Contact Us
If you have questions, concerns, or wish to exercise your rights under this Policy, please contact us at:
Greensborough Remedial Massage and Myotherapy PTY LTD
19 Carinya Rd, Greensborough, VIC 3088
Phone: 0431 773 237
Email: [email protected]
